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For orders or products related questions.

Please email customer service cs@softnsafe.com.

What is your shipping/returning policy(warranty)?

Shipping

Most orders with in-stock items ship within 1-3 business days of your purchase. Please contact us and we will do our best to ship the order the same day.

We ship packages by FedEx and USPS. International orders ship via USPS. For express shipment, please contact our customer service cs@softnsafe.com, extra shipping cost may apply.

Returning

If for any reason you are not satisfied with the quality of the mats, you may return unused mats within 15 days of purchase for a refund. However mats that have been used in any way are not returnable.

Mats that have been used in any way are not returnable. Laying the mats on the ground only once will be considered a used mat - as lint and dust is easily adhered to the bottom of the mats.

Original shipping and handling costs are not refundable for returns. Customers are responsible for the return shipping cost as well.

Please contact us with your order number and we will provide you with a RMA number. It will be best to ship to us with a shipping service that provides tracking, because we are not responsible for any lost packages.

What is your payment method?

We accept Visa, MasterCard, Discover, Paypal, Google Checkout, Check and Money order.

Do you provide samples ?

Yes, we do. Due to the high volume of requests for samples, we have to charge our customers the cost of the shipping each time sending samples out.Please click here to request sample.

Can I get a better shipping quote?

Yes. If you order multiple items and would like to negotiate shipping cost, please email us with the product name, quantity and shipping zipcode, and we will try our best to provide you with a competitive pricing quote.

Do you accept purchase orders?

All orders have to pay in advanced. Thank you.

International customers and Military customers

We can ship internationally or to military address, please place order online and we will ship out your orders as long as items are in stock.

If you have difficulty using cart to checkout online, please contact customer services at cs@softnsafe.com

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